How to report a problem
If you are experiencing problems or have any concerns about
work, and would like to make a complaint, you should follow the
grievance procedure below.
Step One
Discuss the grievance with your Geneva Bookings Consultant. If
the grievance relates to this person, please discuss the grievance
with their line manager. It is the Company's hope that the majority
of concerns will be resolved at this stage.
Step Two
If the matter has not been resolved through informal
discussions, please put your grievance in writing to the Temporary
Services Manager.
The Temporary Services Manager, can be emailed your concerns on
taneald@genevahealth.co.uk.
She will endeavour to respond within five working days, and then
work with you to resolve the matter.
Step Three
In the event the matter is not resolved to your satisfaction,
you should then put your grievance in writing to the UK Operations
Services Manager, Jackie Knowles.
You will be entitled to have a meeting with the UK Operations
Services Manager to discuss the matter. The UK Operations Services
Manager will give their decision within seven working days of the
grievance being received. You can contact Jackie Knowles on jackiek@genevahealth.co.uk
Any grievances you may have can be brought up either by yourself
or yourself accompanied by a colleague or a trade union
representative.
Geneva Health aims to resolve grievances as quickly and as
fairly as possible.