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any concerns about work, and would like to make a complaint, you
should follow the grievance procedure below. |
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Discuss the grievance with your Geneva Bookings
Consultant. If the grievance relates to this person,
please discuss the grievance with their line manager. It is
the Geneva Health's hope that the majority of concerns
will be resolved at this stage.
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If the matter has not been resolved through informal
discussions, please put your grievance in writing to the
Booking Team - bookings@genevahealth.co.uk
The Booking Team will endeavour to respond within five working
days, and then work with you to resolve the matter.
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In the event the matter is not resolved to your satisfaction,
you should then put your grievance in writing to the UK
Quality and Compliance Manager, Mallory Woods.
You will be entitled to have a meeting with the UK Operations
Services Manager to discuss the matter. The UK Operations Services
Manager will give their decision within seven working days of the
grievance being received. You can contact Mallory Woods on malloryw@genevahealth.co.uk |
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Any grievances you may have can be brought up either by yourself
or yourself accompanied by a colleague or a trade union
representative.
Geneva Health aims to resolve grievances as quickly and as
fairly as possible
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